Maximise Uptime in Your Infrastructure Environment
Managing daily operational challenges of a physical infrastructure coupled with often-frustrating multi-vendor relationships can easily deter an organisation from its core business. Opting to outsource the operational tasks of the physical environment to an expert service provider can not only drive efficiencies and performance of the infrastructure, but also free up technical resources from break-fix tasks to roles where they add value and efficiency to the business.
Support Services underpin all of the ClearlineIS solutions. Our support services include 24 x 7 call centre support (08000 FIBRE), flexible service level agreements, onsite support, and environmental monitoring. Our Siteview™ provides a total environmental monitoring service that remotely detects and monitors the most vital elements of your physical infrastructure.
ClearlineIS Support Services typically include:
- 24 x 7 client support - 08000FIBRE
- Service Level Agreements
- Scheduled maintenance to ensure constant uptime
- Onsite support
- Environmental monitoring service - Click here to download the Siteview brochure
ClearlineIS has 29 maintenance teams to perform network maintenance. These teams are staffed by highly trained and experienced technicians who are dedicated to network maintenance countrywide. In addition, the in-house lab at our Midrand Offices is fully equipped in order to test any failures on deployed equipment. This provides our clients with greater peace of mind and trust in our ability, knowing the time between removal and replacement of infrastructure equipment is kept to an absolute minimum.